Services

Our Services

As a national Media Systems Integrator, we offer three types of services:

• Solution Sales – matching the right technology solution with your unique business needs
• Workflow Specialists – optimizing your standard operating procedures so you get the most out of your investment
• Professional Services – commissioning and supporting your technology solution and workflow

From our first discussions about your business needs, to the final transition to ongoing support… our singular mission is to provide the best possible technology, the optimal workflow, and the quality care that you expect.

Visit our Videos Page to hear what some of our clients have to say about Cutting Edge services.

Solution Sales

We sell solutions – from standalone audio and video production products to complex file-based media management systems (and just about everything in between). With access to more than 40,000 individual products from best in breed technology manufacturers, our consultative sales approach solves problems instead of creating new ones.

Workflow Specialists

If technology defines what you do, workflow defines how you do it.  Part science, and part art… our workflow experts help build processes that free you to focus on creating great content.  We use a tried and true method to quickly identify untapped opportunities.

• Discover – we capture key business requirements, shadow current staff to identify pain points, and take the time to understand your long-term production roadmap.
• Design – we use an iterative revise/review approach to create processes covering areas such as ingest, editing, asset management, transcoding, and archive.
• Document – we prepare Standard Operating Procedures (SOPs), easily-understood process diagrams, and clear metadata standards that streamline work.
• Deploy – we deploy, then evangelize your new workflow using techniques that promote user benefits, speed uniform adoption, and foster continual improvement.

Professional Services

Investing in technology without the right people to bring it to life means you’re just getting wires in a box, not a truly integrated solution. The tight technical “handshake” between our Solution Sales team, Workflow Specialists, and Professional Services staff ensures your project rapidly moves from concept to completion.

Professional Services offerings include:

• Project Services – Led by a project manager, our experienced engineering staff commissions, connects, and configures your end-to-end solution.
• Training – From basic operation to advanced system administration, our hands-on approach to training is tailored to your exact workflow.
• Support Services – More than a friendly voice in times of trouble, our responsive support team can help address questions and diagnose system problems.
• Managed Services – Need a wingman to handle media management chores, or an extra set of hands now and then? We offer a number of flexible solutions geared toward file-based production systems.